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Q1. What if I’m not happy with my hair?

If you are not satisfied with your service, please contact us within 7 days of your appointment.
We’ll arrange a complimentary adjustment with your stylist or a senior stylist.
Adjustment bookings must be made within 14 days of your original visit.

 

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Q2. Can I get a refund for services?

Refunds for services are only considered if:

• You return to HairCoco.gc so we can review the issue.

• We are given the opportunity to redo or correct the service first.

• It is not a change of mind.

• You have not visited another salon for corrections before contacting us.

• You notify us within 14 days of your appointment.

Refunds are granted at the discretion of HairCoco.gc, in compliance with the Australian Consumer Law.

 

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Q3. What is your booking & cancellation policy?

• A deposit is required to secure your appointment ($50 for styling / $100 for colour or extensions).

• Deposits are non-refundable if cancelled or rescheduled within 48 hours of your appointment.

• No-shows or late arrivals (10+ minutes) may result in the deposit being forfeited.

 

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Q4. Can I return products I purchased?

• Returns are accepted for unopened and unused products only.

• Must be returned within 7 days with your receipt.

• Approved returns are issued as store credit only.

• Opened or used products are not eligible for return unless faulty under ACL.

 

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Legal Notice

HairCoco.gc operates in full compliance with the Australian Consumer Law (ACL).
Clients are entitled to remedies if:

• A service has a major failure (e.g. the result is significantly different from what was agreed).

• A product is faulty, unsafe, or misrepresented.

       Learn more: ACCC Consumer

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