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Q1. What if I’m not happy with my hair?

  If you are not satisfied with your service, please contact us within 7 days of your appointment.
  We’ll arrange a complimentary adjustment with your stylist or a senior stylist.
  Adjustment bookings must be made within 14 days of your original visit.

 

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Q2. Can I get a refund for services?

  Refunds for services are only considered if:

• You return to HairCoco.gc so we can review the issue.

• We are given the opportunity to redo or correct the service first.

• It is not a change of mind.

• You have not visited another salon for corrections before contacting us.

• You notify us within 14 days of your appointment.

  Refunds are granted at the discretion of HairCoco.gc, in compliance with the Australian Consumer Law.

 

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Q3. What is your booking & cancellation policy?​

• Rescheduling:

        We kindly ask that any requests to reschedule your appointment be made at least 48 hours prior to your scheduled time.

• Cancellation:

        Cancellations made more than 48 hours before your appointment are completely free of charge.

        Cancellations made within 48 hours of your appointment will incur a 50% cancellation fee of the booked service amount.

• No-Show:

       If you do not show up for your scheduled appointment without prior notice,

       a 70% no-show fee of the booked service amount will be charged.

 

     Please note:

     To secure your booking, a valid credit card is required on file. No upfront deposit is charged at the time of booking;

      however, any applicable cancellation or no-show fees will be automatically charged to the card provided.

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Q4. Can I return products I purchased?

• Returns are accepted for unopened and unused products only.

• Must be returned within 7 days with your receipt.

• Approved returns are issued as store credit only.

• Opened or used products are not eligible for return unless faulty under ACL.

 

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Legal Notice

   HairCoco.gc operates in full compliance with the Australian Consumer Law (ACL).
   Clients are entitled to remedies if:

• A service has a major failure (e.g. the result is significantly different from what was agreed).

• A product is faulty, unsafe, or misrepresented.

       Learn more: ACCC Consumer

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